Stakeholder engagement in Lovina
Turn of the year 2013/2014, Bali
New Year’s Eve is a time for celebration at our villa in North Bali for more reasons than one. It is when the winners of staff annual awards are announced. They are selected through a rigorous evaluation process, based – as the manager explains – on a range of factors, from skills and attendance to less obvious ones such as attitude and reliability. For example – he tells us – P, who has just won the best employee award, never called himself sick last year; “if he was unwell, he would still come to work, deal with any urgent matters, and then be excused. Very reliable – that’s what we need.” That was true, we knew it from our own experience, as P was the one who’d helped us through our booking process, with great friendliness and efficiency.